Responsible Gaming Policy

1. Our Commitment

Bodog is dedicated to promoting responsible gaming through:

1. Implementing comprehensive player protection measures
2. Providing tools to help players manage their gambling activities
3. Training staff to recognize signs of problem gambling
4. Supporting research and education on responsible gaming
5. Complying with all relevant regulatory requirements
6. Preventing underage access to our services

2. Age Verification

We maintain a strict policy against underage gambling:

1. All users must be at least 18 years of age to register and use our services
2. We employ robust age verification procedures during registration
3. Random verification checks may be conducted at any time
4. Accounts found to belong to underage individuals will be immediately closed
5. Any funds deposited will be returned, and winnings may be forfeited
6. We encourage parents to use parental control software to prevent minors from accessing gambling websites

3. Self-Assessment

We encourage all players to regularly assess their gambling habits:

1. Is gambling interfering with your work or education?
2. Are you gambling to escape problems or relieve stress?
3. Have you borrowed money or sold possessions to gamble?
4. Do you chase losses by continuing to gamble?
5. Have you attempted to cut back on gambling but been unsuccessful?
6. Do you gamble longer than planned or until all money is gone?
7. Do friends or family express concern about your gambling?
8. Do you feel anxious, guilty, or irritable when not gambling?

If you answer “yes” to any of these questions, we recommend reviewing your gambling habits and considering our responsible gaming tools.

4. Player Protection Tools

4.1 Deposit Limits

Control your spending with customizable deposit limits:

1. Daily limits
2. Weekly limits
3. Monthly limits

To set or modify deposit limits:

1. Log in to your account
2. Navigate to “My Account” > “Responsible Gaming”
3. Select “Deposit Limits”
4. Choose your limit type and amount
5. Confirm your selection

Requests to decrease limits take effect immediately. Requests to increase limits are subject to a 24-hour cooling-off period.

4.2 Session Time Limits

Manage your playing time:

1. Set maximum session durations
2. Receive notifications when approaching your limit
3. Automatic logout when time limit is reached

To set session time limits:

1. Access the “Responsible Gaming” section
2. Select “Session Time Limits”
3. Set your preferred time limit
4. Save your preferences

4.3 Reality Checks

Stay aware of your gambling duration:

1. Periodic reminders showing time spent playing
2. Summary of wins and losses during the session
3. Option to continue playing or exit
4. Customizable intervals (15, 30, or 60 minutes)

4.4 Account History

Monitor your gambling activity through:

1. Detailed transaction history
2. Betting records
3. Deposit and withdrawal summaries
4. Win/loss statements
5. Time spent playing

5. Temporary Time-Out

If you need a short break from gambling:

1. Choose a cooling-off period: 24 hours, 7 days, 30 days, or 90 days
2. During this period, you cannot access your account for gambling
3. Account access will be automatically restored after the selected period
4. Time-outs cannot be reversed once activated

To activate a time-out:

1. Go to “Responsible Gaming” > “Take a Break”
2. Select your preferred time-out duration
3. Confirm your selection

6. Self-Exclusion

For longer-term restrictions:

1. Self-exclude for 6 months, 1 year, 2 years, or permanently
2. During self-exclusion, you cannot access your account or create new accounts
3. We will remove you from all marketing communications
4. Self-exclusion cannot be reversed until the selected period expires
5. Permanent self-exclusion cannot be reversed under any circumstances
6. Any attempt to circumvent self-exclusion violates our Terms and Conditions

To self-exclude:

1. Visit “Responsible Gaming” > “Self-Exclusion”
2. Select your exclusion period
3. Complete the confirmation process
4. Remove gambling apps from your devices

7. Support Organizations

If you or someone you know is experiencing gambling-related problems, we recommend contacting these professional support organizations:

1. Problem Gambling Helpline (Canada): 1-800-463-1554 (24/7 support)
2. Gamblers Anonymous: www.gamblersanonymous.org
3. GamTalk: www.gamtalk.org (online support community)
4. Responsible Gambling Council: www.responsiblegambling.org
5. GameSense: www.gamesense.com
6. Canada Safety Council: www.canadasafetycouncil.org

These organizations provide confidential support, counseling, and resources for problem gambling.

8. Protecting Minors

Parents and guardians should:

1. Use parental control software on all devices
2. Keep account credentials secure and private
3. Never allow minors to participate in gambling activities
4. Educate children about age restrictions on gambling
5. Monitor internet usage and credit card statements

Recommended parental control software:

1. Net Nanny
2. Qustodio
3. Norton Family

9. Staff Training

All Bodog employees receive comprehensive training on:

1. Recognizing signs of problem gambling
2. Appropriate intervention techniques
3. Knowledge of support resources
4. Implementation of responsible gaming policies
5. Regulatory compliance requirements

Customer support staff are specially trained to assist players with responsible gaming features and provide information about available help resources.

10. Contact Us

If you have questions about our responsible gaming policies or need assistance with any of our responsible gaming tools:

1. Contact our 24/7 support team via live chat on our website
2. Email us at responsiblegaming@bodog-ca.org
3. Call our dedicated support line at 1-877-263-6422

Bodog is committed to providing a safe and responsible gaming environment. We continuously review and improve our responsible gaming measures to ensure the highest standards of player protection.