FAQ
Account Registration
How do I create a Bodog account?
To register, click the “Join” button on our homepage. Complete the registration form with your personal information, create a username and password, and verify your email address. You must be at least 18 years old and located in Canada to register.
What documents are needed for account verification?
For verification, you’ll need to provide government-issued photo ID (passport, driver’s license), proof of address (utility bill, bank statement dated within the last 3 months), and proof of payment method ownership (credit card photo showing first 6 and last 4 digits).
H3: Can I have multiple Bodog accounts?
No, Bodog’s terms of service permit only one account per person. Creating multiple accounts may result in account closure and forfeiture of funds.
Deposits & Withdrawals
What payment methods does Bodog accept?
Bodog accepts Visa, Mastercard, Interac e-Transfer, Bitcoin, Bitcoin Cash, Litecoin, and Ethereum. All transactions are processed in Canadian dollars.
What are the minimum and maximum deposit limits?
Minimum deposit limits vary by method: $20 for credit cards and Interac, $10 for cryptocurrencies. Maximum limits are $1,000 per transaction for credit cards, $5,000 for Interac, and $5,000 equivalent for cryptocurrencies.
How long do withdrawals take to process?
Cryptocurrency withdrawals are processed within 24 hours. Bank transfers typically take 5-7 business days. All withdrawal requests undergo security verification, which may extend processing time.
Are there fees for deposits or withdrawals?
Bodog does not charge fees for deposits. For withdrawals, your first withdrawal each month is free. Additional withdrawals may incur a fee depending on the payment method: $50 for bank transfers, free for cryptocurrencies.
Security & Fair Play
How does Bodog protect my personal information?
Bodog employs industry-standard SSL encryption to secure all data transmissions. We maintain strict privacy policies and never share your personal information with third parties without consent.
Are the games fair and regulated?
Yes, all games are powered by certified random number generators (RNGs) to ensure fair outcomes. Bodog is licensed and regulated by the Kahnawake Gaming Commission, which conducts regular audits of our gaming operations.
What responsible gambling tools does Bodog offer?
Bodog provides deposit limits, session time limits, self-exclusion options, and account cooling-off periods. Players can access these features through the “Responsible Gaming” section of their account settings.
Promotions & Bonuses
What welcome bonus does Bodog offer?
New players can claim a 100% match bonus up to $600 on their first deposit, plus 50 free spins on selected slots. Sports bettors can claim a separate 100% match bonus up to $400 for the sportsbook.
How do I claim a bonus?
Most bonuses are applied automatically when making a qualifying deposit. Some promotions require a bonus code, which must be entered in the cashier section when depositing. Check the specific promotion terms for details.
What are wagering requirements?
Wagering requirements indicate how many times you must play through a bonus amount before withdrawing associated winnings. For casino bonuses, the typical requirement is 25x the bonus amount. Different games contribute differently toward these requirements.
Games & Software
What types of games does Bodog offer?
Bodog features over 300 slots, including progressive jackpots, table games (blackjack, roulette, baccarat, craps), video poker, specialty games, and a live dealer casino. We also offer sports betting, horse racing, and poker rooms.
Can I play Bodog games on mobile devices?
Yes, Bodog’s website is fully optimized for mobile play without requiring a separate app. All games and features are accessible through your mobile browser on iOS and Android devices.
Are there free play options?
Most slot games and some table games can be played in practice mode without wagering real money. Live dealer games and progressive jackpots require real-money play.
Rewards Program
How does Bodog’s loyalty program work?
Bodog Rewards awards points for real-money play across all products. Points accumulate to advance through six loyalty tiers, each offering increased benefits. Points can be redeemed for cash bonuses at a rate dependent on your tier level.
How do I earn Reward Points?
You earn points based on your wagers:
- Casino: 5 points per $1 wagered on slots, 1-3 points per $1 on table games
- Sports: 3 points per $1 wagered
- Poker: 15 points per $1 in tournament fees or contributed rake
Do Reward Points expire?
Yes, Reward Points expire after 12 months of account inactivity. Regular play keeps your points valid and your tier status active.
Refer-A-Friend Program
How does the Refer-A-Friend program work?
You can earn $100 for each friend who joins Bodog and makes their first deposit. Send your unique referral link to friends, and once they register and deposit, you’ll receive your reward within 48 hours.
Is there a limit to how many friends I can refer?
There is no limit to the number of friends you can refer, but they must be new to Bodog and make a qualifying deposit of at least $20.
Technical Support
What should I do if a game disconnects during play?
If you experience a disconnection, the game state is saved automatically. Simply log back in and resume where you left off. If playing a hand of blackjack or a round of roulette, the game will complete the hand based on optimal strategy or your last decision.
How do I update my account information?
Log in to your account, go to “My Profile” or “Account Settings,” and select the information you wish to update. Some changes may require verification through customer support.
Is Bodog available in all Canadian provinces?
Yes, Bodog accepts players from all Canadian provinces and territories. However, some game providers may have restrictions in certain regions due to local regulations.
For additional questions not covered in this FAQ, please contact our 24/7 customer support team through live chat, email at service@bodog-ca.org, or by phone at 1-877-263-6422.
