Customer Verification Policy

Overview and Purpose

Regulatory Compliance

Bodog’s verification policy complies with regulations established by the Kahnawake Gaming Commission and international anti-money laundering (AML) standards. These procedures are designed to:

• Verify the identity of our customers
• Prevent fraudulent activities and underage gambling
• Combat money laundering and financial crimes
• Protect legitimate players
• Ensure responsible gaming practices

When Verification Is Required

Bodog may request verification in the following circumstances:

• Before processing your first withdrawal
• When cumulative deposits reach $2,000
• When requesting withdrawals exceeding $1,000
• If inconsistencies are detected in account information
• As part of random security checks
• When changing payment methods
• If suspicious transaction patterns are detected
• At the request of regulatory authorities

Know Your Customer (KYC) Requirements

Identity Verification

All Bodog customers must verify their identity by providing government-issued identification that clearly shows:

• Full name
• Date of birth
• Photograph
• Document number
• Issue/expiry dates
• Security features

Acceptable identification documents include:

• Passport
• Driver’s license
• National identity card
• Military ID
• Permanent resident card

Address Verification

You must provide proof of your current residential address with a document:

• Issued within the last 3 months
• Showing your full name and complete address
• Issued by a recognized organization or authority

Acceptable address verification documents include:

• Utility bill (electricity, gas, water, internet, telephone)
• Bank statement
• Government correspondence
• Property tax statement
• Insurance documents
• Tenancy agreement

Payment Method Verification

To verify ownership of your payment methods, you may be required to provide:

For credit/debit cards:

• Image of the card showing the cardholder’s name, first 6 and last 4 digits (other digits should be covered)
• CVV/security code should be concealed

For bank accounts:

• Bank statement showing account number, name, and address
• Letter from the bank confirming ownership

For e-wallets:

• Screenshot of account profile showing name and email address
• Transaction history showing transfers to/from Bodog

For cryptocurrency:

• Screenshot of wallet address and transaction history

Document Submission Guidelines

Quality Requirements

All submitted documents must meet these standards:

• High resolution and clearly legible
• Color images (not black and white)
• All four corners visible
• No editing, alteration, or modification
• File format: JPG, PNG, or PDF
• Maximum file size: 5MB per document

Documents that are blurry, partially visible, edited, expired, or otherwise compromised will be rejected, and you will be asked to resubmit.

Submission Process

To submit verification documents:

1. Log in to your Bodog account
2. Navigate to “My Account” > “Verification Center”
3. Select the type of document you are uploading
4. Upload files following the on-screen instructions
5. Submit for review

You may also submit documents via email to verification@bodog-ca.org with your username in the subject line.

Verification Process Timeline

Standard Verification

Standard verification is typically completed within 24-48 hours after submission of all required documents. During periods of high volume, the process may take up to 72 hours.

Enhanced Due Diligence

In certain cases, Bodog may apply Enhanced Due Diligence (EDD) measures, which may include:

• Additional documentation requests
• Source of funds verification
• Video verification call
• Supplementary questionnaires

EDD procedures may extend the verification timeline to 3-5 business days.

Data Security and Privacy

Information Protection

All submitted verification documents are:

• Transmitted using secure encryption
• Stored on protected servers with restricted access
• Handled only by authorized personnel
• Retained only for the period required by law
• Never shared with unauthorized third parties

Retention Policy

Verification documents are retained for the duration of your account’s active status plus a period of five years following account closure, as required by AML regulations.

Failed Verification

If verification fails, you will be notified via email with specific reasons for rejection. Common reasons include:

• Documents are illegible or incomplete
• Information mismatches between documents and account details
• Expired documentation
• Suspected document alteration
• Third-party documents (not belonging to the account holder)

You will have the opportunity to resubmit corrected or alternative documents.

Verification Compliance

Non-Compliance Consequences

Failure to complete verification when requested may result in:

• Withdrawal requests being delayed or denied
• Deposit limitations
• Account restrictions
• Account suspension
• Account closure and funds return

False Information

Providing false information or fraudulent documents constitutes a serious violation of our Terms and Conditions and may result in:

• Immediate account termination
• Forfeiture of funds
• Permanent exclusion from Bodog services
• Potential legal action

For assistance with the verification process or questions regarding our verification policy, please contact Customer Support at service@bodog-ca.org or through live chat available 24/7 on our website.