Account Requirements

Eligibility Criteria

To create and maintain an account with Bodog Casino, you must:

• Be at least 18 years of age
• Be a legal resident of Canada
• Have a valid email address and phone number
• Provide accurate personal information during registration
• Accept our Terms and Conditions and Privacy Policy
• Not be self-excluded or prohibited from gambling activities

Bodog reserves the right to verify your eligibility at any time. Providing false information may result in account closure and forfeiture of funds.

Registration Process

Required Information

When registering, you must provide:

• Full legal name (as shown on ID documents)
• Date of birth
• Complete residential address
• Valid email address
• Active phone number
• Preferred currency (CAD)

All information must match your identification documents exactly to avoid verification issues later.

Account Limitations

Each customer is permitted to maintain only one account with Bodog. Multiple accounts registered to the same individual, household, IP address, or shared device are strictly prohibited and may result in:

• Account closure
• Suspension of wagering privileges
• Cancellation of bets
• Forfeiture of winnings
• Returned deposits

Verification Requirements

KYC Verification

Know Your Customer (KYC) verification is required by regulatory standards and helps protect against fraud. Verification is typically required:

• Before your first withdrawal
• When reaching certain deposit thresholds
• If suspicious activity is detected
• During periodic security reviews

Required Documents

You must provide clear, legible copies of:

1. Proof of Identity (one of the following):
   
   
   • Valid passport
   • Driver’s license
   • Government-issued ID card
2. Proof of Address (dated within the last 3 months):
   
   
   • Utility bill (electricity, water, gas)
   • Bank statement
   • Government correspondence
   • Property tax bill
3. Proof of Payment Method:
   
   
   • Credit/debit card: photo showing first 6 and last 4 digits, with CVV covered
   • Bank statement showing account ownership
   • Screenshot of e-wallet account information

Document Submission Guidelines

When submitting verification documents:

• Files must be in JPG, PNG, or PDF format
• Maximum file size is 5MB per document
• All four corners of documents must be visible
• Information must be clearly legible
• Documents must not be expired
• Photos must be in color

Verification typically takes 24-48 hours after document submission, but may require additional time during peak periods.

Account Security

Password Requirements

Your Bodog account password must:

• Contain at least 8 characters
• Include both letters and numbers
• Contain at least one uppercase letter
• Not match commonly used passwords
• Not contain your name or username

We recommend changing your password regularly and using a unique password not used on other websites.

Two-Factor Authentication (2FA)

For enhanced security, we strongly recommend enabling two-factor authentication:

1. Access the “Security Settings” in your account
2. Select “Enable Two-Factor Authentication”
3. Follow the prompts to connect your mobile device

With 2FA enabled, you’ll need both your password and a temporary code generated on your mobile device to access your account.

Account Protection Measures

Additional security measures include:

• Automatic logout after periods of inactivity
• Account access notifications
• Suspicious activity monitoring
• IP address tracking
• Device fingerprinting

Account Restrictions

Bodog may restrict account access if:

• Verification documents are not provided upon request
• Multiple accounts are detected
• Third-party access is suspected
• Fraudulent activity is detected
• Terms and Conditions violations occur
• Self-exclusion or timeout periods are active

To restore restricted account access, contact Customer Support at service@bodog-ca.org with any requested verification documents.

Account Closure

You may close your Bodog account at any time by:

1. Contacting Customer Support via live chat or email
2. Confirming your identity through security questions
3. Providing a reason for account closure

Upon closure, any remaining balance will be returned via your preferred withdrawal method after standard verification. Account closure is subject to completion of any active bonuses or outstanding wagering requirements.

For additional information or assistance with account requirements, please contact our Customer Support team available 24/7 through live chat or email.